Return & Refund Policy
Our Satisfaction Guarantee 🐾
At Petora, your happiness (and your pet's!) is our top priority. If you're not completely satisfied with your purchase, we'll make it right.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or exchange. No hassle, no headaches.
How to Return an Item
- Contact us at support@petora-store.com with your order number and reason for return
- We'll respond within 24 hours with return instructions
- Ship the item back in its original condition and packaging
- Get your refund — processed within 5-7 business days after we receive the item
Exchange Policy
Want a different size or color? No problem! Contact us and we'll arrange an exchange at no extra cost.
Conditions
- Items must be unused and in original packaging
- Return shipping costs are the responsibility of the buyer (unless the item is defective)
- Defective or damaged items? We'll cover return shipping and send a replacement right away
Damaged or Defective Items?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund immediately — no return needed.
Your trust means everything to us. Shop with confidence at Petora. ❤️🐾