FAQ

Frequently Asked Questions 🐾

Shipping & Delivery

How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location.

Do you ship worldwide?
Yes! Petora ships to most countries. Shipping costs are calculated at checkout.

How can I track my order?
You'll receive a tracking number via email once your order ships.

Returns & Refunds

What is your return policy?
We offer a 30-day satisfaction guarantee. Not happy? Contact us for a full refund or exchange.

How do I start a return?
Email us with your order number and reason. We'll make it easy.

When will I get my refund?
Refunds are processed within 5-7 business days after we receive the returned item.

Products

Are your products safe for pets?
Absolutely! All Petora products are made from pet-safe, non-toxic materials.

How does the GPS Pet Tracker work?
It clips onto any collar and connects to a free smartphone app for real-time location tracking, safe zone alerts, and activity monitoring.

What sizes do your dog clothes come in?
Our dog clothing ranges from XL to 6XL for medium to large breeds. Check each product page for size charts.

Payments

What payment methods do you accept?
We accept major credit cards, debit cards, and other methods available at checkout.

Can I cancel or change my order?
If it hasn't shipped yet, contact us ASAP and we'll help. After shipping, you can use our return policy.

Still Have Questions?

Reach out through our Contact page — we're happy to help! 💬